Consulting Management

Metadata

• Practice ID: DEL-CON-01
• Status: Draft
• Version: 1.0
• Owner Role: Delivery Lead / Consulting Practice Lead
• Guild: GL03 Delivery Guild

Purpose and Objectives

This practice defines how Calab.ai manages consulting capability, mentoring, thought leadership, and technical pre-sales support across all engagements. It ensures consultants develop and demonstrate expertise, communicate effectively with stakeholders, and contribute to business development activities aligned to their seniority level.

Scope

In Scope

• Consulting capability development and mentoring
• Thought leadership and technical community contribution
• Pre-sales technical support and opportunity shaping
• Functional specification and requirements documentation
• Stakeholder communication and relationship management in delivery
• Cross-engagement technical review and guidance

Out of Scope

• Stakeholder engagement ownership (owned by Stakeholder Engagement Management)
• Project management and delivery execution (owned by Project Management)
• Business analysis and scope management (owned by Business Analysis Management)
• Solution and architecture design (owned by Solution Engineering Management)

Interfaces

Dependencies (Practices We Depend On)

• Stakeholder Engagement Management - Client relationship context
• Solution Engineering Management - Technical direction for engagements
• Project Management - Engagement timelines and resource allocation

Dependents (Practices That Depend On Us)

• Project Management - Consulting expertise informs project planning
• Proposal Management - Pre-sales support for new opportunities
• HR Management - Evaluation criteria for consulting competencies

Related Practices and Resources

Related Practices

• Project Management - Delivery execution
• Solution Engineering Management - Solution shaping during consulting
• Business Analysis Management - Requirements elicitation

Key Processes

• Consulting Capability Assessment Process
• Mentoring and Knowledge Transfer Process
• Pre-Sales Technical Support Process
• Technical Review Process

Key Templates

• Functional Specification Template
• Pre-Sales Technical Assessment Template
• Mentoring Plan Template

KPIs and Success Signals

• KPI 1: Consultant utilisation rate (Target: >=80%)
• KPI 2: Pre-sales conversion rate (Target: >=40%)
• KPI 3: Internal knowledge contribution (Target: per role level requirements)
• KPI 4: Client satisfaction with consulting delivery (Target: >=4.5/5)
• Success Signal 1: Recognised thought leaders at each seniority level
• Success Signal 2: Effective mentoring culture with measurable skill development

Review Cadence

• Practice Review: Quarterly
• Artefact Review: Bi-annually
• Owner: Delivery Lead / Consulting Practice Lead

Change Log