VS04 Incident to Resolution
Purpose and Outcomes
The Incident to Resolution value stream detects, responds to, and resolves operational incidents to restore service and prevent recurrence. This stream ensures system reliability, minimizes downtime, and maintains customer trust.
Customers and Stakeholders
Primary Customer
End users and clients affected by service disruptions
Key Stakeholders
- Operations, Engineering, Customer Success, Platform Team, Communications
Boundaries
Start Trigger
Incident detected through monitoring, alerts, or user reports
End Trigger
- Service restored to normal operation
- Root cause identified and addressed
- Stakeholders notified of resolution
- Post-incident review completed
Typical Duration
Minutes to hours for resolution; days for full post-incident analysis
Owner and Governance Model
- Value Stream Owner: [Name/TBD - Typically CTO, VP Operations, or Head of Platform]
- Governance Team:
@calab-ai/guild-executive - Decision Authority: VS Owner for incident response; Practice Owners for practice artefacts
- Escalation Path: CTO, then Leadership Team for critical incidents
Related Practices
- Platform Architecture Management - Platform monitoring and health
- Release Management - Rollback and hotfix procedures
- (Future practices: Incident Management, Service Management when established)
Value Stream Documentation
Review Cadence
- VS Performance Review: After each major incident (post-incident review)
- VS Design Review: Quarterly
Change Log
| Version | Date | Author | Changes |
|---|---|---|---|
| 1.0 | 2026-02-11 | Build Agent | Initial creation |
| 1.1 | 2026-02-13 | Build Agent | Consolidated from README into Overview |